Frequently Asked Questions ****************************************************************************************** * ****************************************************************************************** I’ve just completed my university enrolment. Where can I get my student ID card? Online Order • Log in to Student and Staff ID Card Portal [ URL "https://cards.is.cuni.cz/"] . • Use the login credentials from the SIS Applicant system or the credentials obtained remo identity verification (Identita občana, Swipe ID or email). • Login is handled through the Central Authentication Service (CAS). • You can order your ID card online and collect it at the Card Issuing Centre once you rec notification. • You must present your national ID card or passport when collecting your card. More information: Student and Staff ID Card Portal [ URL "https://cards.is.cuni.cz/"] Booking an Appointment for a Specific Time • You can book a specific time slot at the Card Issuing Centre using the online appointmen Walk-ins (No Appointment needed) • Visit the CU Point Card Issuing Centre in person. • Your ID card will be issued on the spot upon presentation of a valid identity document. You will also receive a password for the Central Authentication Service (CAS), which you c to the Student Information System (SIS) and other university systems. I Want to Renew My ISIC / ITIC / ALIVE Licence. Online • You can renew your licence via the ID Card Portal [ URL "https://cards.is.cuni.cz"] . • Payment is made through the online payment gateway. • Thanks to digital revalidation, you can prove your licence validity using the ALIVE mobi In Person • Visit the Card Issuing Centre. • Your licence will be renewed on the spot. Licence renewals are now processed digitally o view and verify your current licence validity in the ALIVE mobile app. • Payment can be made by card or in cash. I want to renew my licence and have a new ID card issued with the updated validity printed This option is voluntary. You can always verify your licence validity using the ALIVE app. would still like to have a new ID card issued: • Visit the Card Issuing Centre, • A duplicate ID card will be issued to you, • The fee for issuing a duplicate ID card is CZK 200. I renewed my licence through the ID Card Portal, but the validity period hasn’t been updat If your payment through the payment gateway was successful, it may take approximately one validity period to be updated. There is no need to repeat the payment. If the updated validity period still does not appear after that time, contact Charles Univ Desk or email prukazy@cuni.cz. I renewed my licence through the ID Card Portal, but the updated validity period hasn’t ap ALIVE app. If the licence validity has been updated in the ID Card Portal but not in the ALIVE app, p check again later. The update may take several hours. In some cases, it may help to remove the licensed ID card from the ALIVE app and then add I’ve lost my ID card, it has been damaged or stolen. In this case, you must visit the Card Issuing Centre in person, where a duplicate ID card you. It is currently not possible to order a duplicate ID card online. If a student loses their ID card, a fee of CZK 200 applies for issuing a duplicate. If the includes a licence, both the replacement card and the licence must be paid for (CZK 200 + Replacing a card free of charge is possible if its technical features stop working through cardholder. No replacement card fee is charged if a student presents a police report confi card was stolen. However, the ISIC/ALIVE licence fee still applies in this case. I’ve changed my first name or surname. First, you must report the change to your faculty’s Student Affairs Office. Once the change has been entered into the system, visit the Card Issuing Centre, where a n (duplicate) will be issued to you. Replacing your ID card due to a change in personal deta charge. Do I need an ISIC / ALIVE licence to access university halls of residence or pay at univer No. Every Charles University student is required to have a CU student ID card, but an ISIC is not mandatory. Access to university halls of residence, canteens and other university s to holding a CU student ID card, not to having an ISIC or ALIVE licence. Can I use my CU student ID card to prove my eligibility for a discount on Prague Integrate (PID)? Unfortunately, as of 1 January 2026, PID no longer accepts CU student ID cards without an can prove your eligibility for a student discount on Prague public transport (when purchas or during a ticket inspection) using one of the following: • An ID card with a valid ISIC licence, • A paper confirmation of enrolment (or a digitally verified copy), • A student ID card issued by the transport operator (the orange card). For more information, visit PID web [ URL "https://pid.cz/en/discounts/"] . I have been issued a student ID card without an ISIC licence, but I would like to obtain o Can I do this online? If you already have a different type of student ID card, it is currently not possible to o an ISIC licence online. You must visit the Card Issuing Centre in person, where a new ID c licence will be issued to you. I hold a ZTP disability card or have been awarded a social scholarship. If a student has been awarded a social scholarship at least once during the previous or cu year, or holds a TP, ZTP or ZTP/P disability card, they are eligible to receive or renew a licence free of charge. The licence must be issued or renewed in person at the Card Issuing Centre.