Rules for Providing Counselling Services ****************************************************************************************** * ****************************************************************************************** Article 1 Introductory Provisions Charles University (hereinafter referred to as the “University”), through the Carolina Cen its students and employees (hereinafter also referred to as the “clients”) with informatio counselling services within the meaning of Section 21(1)(d) of Act No. 111/1998 Coll., on Institutions, as amended. If the counselling centre has available capacity, counselling ma by applicants for study at the University and recent graduates. In such cases, the decisio counselling coordinator after consultation with his/her superior. Counselling services are provided to clients free of charge and are governed by the rules directive. For the purposes of this directive, a counsellor shall mean an employee of the University an employment relationship or on the basis of an agreement on work performed outside emplo counselling within the counselling centres incorporated in the Carolina Centre, which form Point of the University Rectorate. Article 2 Conditions of Counselling Services By booking an appointment for counselling services via the application or by sending an em a description of their problem or inquiry to the published email addresses of the counsell acknowledges the conditions of counselling services pursuant to the rules set out in this The counsellor shall provide services according to his/her best professional abilities, co without undue delay, and shall maintain confidentiality regarding clients’ matters. With the client’s written consent, counsellors may consult on the client’s matters among t cases where the client uses various services from multiple counsellors, for the purpose of the counselling services provided, without prejudice to the duty of confidentiality. Witho consent, counsellors may share anonymised case studies in intervision and supervision sess client’s written consent shall be kept by the counselling coordinator for a period of 5 ye termination of service provision to the client. The number of consultations with a single counsellor is limited. The specific number is de counsellor in agreement with the client. The client is entitled to consult counsellors regarding both matters related to study at t strictly private matters, with the exception specified in Article 7(1). If the counsellor is simultaneously a teacher at Charles University, students may not use appointments for study consultations. A client may not use the same type of service with more than one counsellor simultaneously counselling coordinator finds that a client is using the same service with multiple counse coordinator shall arrange with the client which counsellor’s service will be terminated an counsellor it may continue. After consultation with his/her superior, the coordinator may terminate the provision of counselling services to the client altogether. The counselling coordinator has an overview of how many services each client uses. If a cl excessive use of the capacity of the Carolina Centre (as a rule, more than 30 consultation the coordinator may, after consultation with his/her superior and the relevant counsellors provision of counselling services to that client. Principles of Work with Clients Article 3 Professional Responsibility The counsellor provides advice to all clients regardless of their race, gender, sexual ori worldview or political affiliation, social status, etc. The counsellor observes compliance University’s Code of Ethics. When dealing with a client, the counsellor acts according to his/her best knowledge and co regard to the client’s “assignment” and in the client’s interest. In the event of a conflict of interest, the counsellor shall inform the client of this pos refer him/her to another counsellor, counselling centre, or other organisation where such exist. Article 4 Respect The counsellor takes into account the attitudes and opinions of the client and respects th to express his/her wishes, needs, opinions, attitudes, and decisions. The counsellor respects the client’s right to refuse the service offered or to withdraw fr giving a reason. The counsellor does not demean the client’s human dignity in any situation, even emotional Article 5 Confidentiality The counsellor is bound by confidentiality regarding all facts concerning clients obtained his/her practice. The counsellor remains bound by confidentiality concerning clients even after the terminat cooperation with the counselling centre or of the employment relationship therein. The counsellor keeps records on clients and services provided and stores such documentatio with data protection regulations. The counsellor must obtain the client’s consent to the presence of any other person observ supervising an individual or group counselling session. Article 6 Professional Competence The counsellor possesses the relevant education for his/her position. The counsellor continuously develops and enhances his/her qualifications in order to impro performance and efficiency of his/her work. The counsellor provides only such counselling activities as are in line with his/her compe knowledge, experience, and skills. Counselling Services Article 7 Legal Counselling The legal counselling service assists clients in navigating both legal regulations related University and personal matters. Legal counselling may not be used for consultations on is the client’s private business activities. Legal counselling does not constitute legal services within the meaning of Act No. 85/1996 the Legal Profession, as amended. Should the client face a complex issue exceeding the sco counselling, the counsellor will refer the client to professional services of attorneys or Article 8 Psychological Counselling Psychological counselling provides psychological support aimed at overcoming current diffi demanding or highly stressful situations, and personal development of the client. Psycholo is not a therapeutic means of treatment. The psychological counselling service is not a clinical facility. It does not provide cont for mental disorders, comprehensive psychological diagnostics, crisis intervention, or pha If the client presents with a request requiring a service not provided by the counselling exceeding the professional competences of the counsellor, the counsellor shall recommend o professionals to whom the client may turn. Article 9 Booking an Appointment with a Counsellor Appointments for counselling services are booked through the application available on the counselling services website. If no available dates are listed in the application, the cli the chosen counsellor directly by email; if capacity allows, the counsellor may arrange an outside of the application. Article 10 Refusal and Termination of Counselling by the Counsellor The counsellor is entitled to refuse to provide a service to a client if: a) doing so would put him/her in conflict with his/her employment obligations towards the b) doing so would contravene legal regulations governing the exercise of his/her professio c) he/she perceives a conflict of interest, d) for any other reason he/she believes he/she is not able to provide the client with impa professional services to the best of his/her ability, e) his/her capacity has been exhausted, f) the client fails to attend a scheduled appointment twice without an excuse, g) the client is under the influence of alcohol, drugs, or other addictive substances, or aggressively or offensively. The counsellor is entitled to terminate the provision of counselling at any time if mutual the counsellor and the client is disrupted. Article 11 Client Feedback and Termination of Counselling by the Client The client may provide feedback or submit a complaint regarding counselling to the counsel or the Head of the Carolina Centre. Current contacts are published on the Carolina Centre will be handled discreetly so as not to harm the client. Only non-anonymous complaints are these are resolved within 30 days of receipt. Anonymous submissions are treated only as su The client may terminate the use of the service at any time without giving a reason.